THE INFLUENCE OF INFORMATION QUALITY AND SERVICE QUALITY ON SATISFACTION OF SERVICE RECEIVING COMMUNITIES IN YOGYAKARTA RELIGIOUS COURT OFFICE
Main Article Content
Rita Listiyanti
Anna Sulistyawati
Arief, M. 2007. Services Marketing & Service Quality. How to Manage Service Quality to Satisfy Customers. Malang: Bayumedia Publishing.
Azhar Susanto. 2013. Accounting Information Systems. Bandung: Lingga Jaya.
Bambang Hartono. 2013. Computer Based Management Information Systems. Jakarta: Rineka Cipta
Bitner, M. J. and Zeithaml, V. A., 2003, Service Marketing (3rd ed.), Tata McGraw Hill, New Delhi
Dedi Suhendro. 2016. The Influence of System Quality, Information Quality, Service Quality and Performance Expectations on User Satisfaction in Implementing Information Technology Systems in Cooperatives in Pematangsiantar City. JURASIK (Journal of Information Systems & Informatics Engineering Research), ISSN 2527-5771 Volume 1, Number 1, July 2016, p. 33-40.
Dony Setiawan Hendyca Putra and Meilana Siswanto. 2016. The Influence of System Quality, Information Quality and Service Quality on User Satisfaction of the Kalisat Regional Hospital Management Information System, Jember Regency. 2016 BOPTN Fund Research and Community Service Results Seminar, ISBN: 978-602-14917-3-7.
Edi Kurniawan; Zulkarnain; and Alvi Purwanti Alwie. 2022. The Influence of Electronic Service Quality (E-Servqual) on Public Trust and Satisfaction with the Public Information Media (E-PPID) of the Riau Representative Financial Audit Agency. Journal of Competitiveness (Vol. 8 No. 3 October 2022) p.ISSN: 2407-800X e.ISSN: 2541-4356, p. 350-358
Engel, J.F., Blackwell, R.D., and Miniard, P.W. 2005. Consumer Behavior. Budiyanto's translation. Jakarta: Binarupa Aksara
Gaspersz, V. 2011. Quality Management in the Service Industry, Jakarta: PT. Gramedia Pustaka Utama.
Hasnah Rimiyati and Dewi Amalia Yunitasari. 2020. The Influence of Information Quality and Service Quality on Customer Satisfaction and Repurchase Intention on the Shopee Online Shopping Site (Study on Indonesian Shopee Users). Accessed from http://repository.umy.ac.id/handle/123456789/35628?show=full.
Husaeni, M. 2015. Preparing an Excellent Service Strategy from a Reengineering Perspective in Business and Bureaucracy, Jakarta: Erlangga
Irene. 2009. Health Business Marketing Management. Yogyakarta: Mitra Cendikia Press
Kotler, P. 2007. Marketing Management. Volumes 1 and 2 (Translation: Hendra Teguh and Rony A Rusly). Jakarta: Prehalindo.
Laynita Sari, Cut Dwi Gita Subakti, and Renil Septiano. 2022. The Influence of Service Quality and Information Quality on User Satisfaction of the Accounting Information System at the Padang City Cold Water Health Center. JEMSI (Journal of Information Systems Management), Volume 3, Issue 4, March 2022 E-ISSN: 2686-5238, P-ISSN 2686-4916, p. 396-404.
Lupiyoadi, R. 2013. Services Marketing Management. Jakarta: Salemba Empat.
Nasution, N. 2015. Integrated Service Management. Bogor: Ghalia Pustaka.
Nurjaya, D. 2017. Pengaruh kualitas sistem informasi dan pelayanan terhadap manfaat bersih dengan mengunakan model DELONE dan MCLEAN (Studi kasus di Rumah Sakit Panti Rapih Yogyakarta.
Indonesian Ombudsman. 2021. Due to poor government services, public trust is declining, investment in Indonesia is threatened. Retrieved from https://ombudsman.go.id/perbangunan/news/r/pwk--akibat-pejalan-Pem-buruk-kebelian-publik-merosot-investasi-di-indonesia-terancam.
Richard, O. 1993. Cognitive, Affectife and Attributes & Bases far the Stisfsction Response. Journal of Consumer Research, Vol. 20 (December) p. 418 –430.
Riduwan, 2004, Methods and Techniques for Compiling a Thesis, Alfabeta: Bandung.
Romney, M. B., & Steinbart, Paul John. 2014. accounting information systems (third bell). Salemba Four
Shanaz Amarin and Tri Indra Wijaksana. 2021. The Influence of System Quality, Information Quality, and Service Quality on Consumer Satisfaction (Study of Berrybenka Application Users in Bandung City). Business Management Analysis Journal (BMAJ) Vol. 4 No. April 1, 2021, p. 37-52.
Shanaz Amarin; and Tri Indra Wijaksana. 2021. The Influence of System Quality, Information Quality, and Service Quality on Consumer Satisfaction
(Study of Berrybenka Application Users in Bandung City). Business Management Analysis Journal (BMAJ) Vol. 4 No. April 1, 2021, p. 37-52.
Shemwell, D. J.; Yavas, U. & Bilgin, Z. 1998. Customer Service Provider relationships: an empirical test of models of service quality, satisfaction and relationship oriented outcomes, International Journal of Service Industry Management, Vol 9 No. 2 p. 155 –168.
Sihotang, Samuel Juice. 2020. The influence of system quality, service quality and information quality on user satisfaction of agency level financial application systems (SAKTI). 11
Sugiyono. 2008. Business Research Methods. Bandung: CV. Alphabet
Suharsimi Arikunto. 2006. Research Procedures: A Practical Approach, Revised Edition IV. Jakarta: PT Rhineka Cipta.
Sulistyawati, N.M.A. and Seminary, N.K. 2015. The Influence of Service Quality on Customer Satisfaction at the Indus Ubud Gianyar Restaurant. Unud Management E-Journal, Vol. 4, no. 8, 2015 : 2318-2332.
Suryabrata, S. 2000. Research Methodology. Jakarta: Raja Grafindo Persada.
Sutarman. 2012. Introduction to Information Technology. Jakarta: Bumi Literacy.
Sutopo and Sugiyanti. 2007. Excellent Service. Jakarta: LAN.
Tasunar, N. 2006. Service Quality as a Strategy for Creating Satisfaction at Morodemak Fish Landing Bases (PPI). Indonesian Journal of Marketing Science, Vol. V, No. May 1, 2006, p. 41-62.
Tata Sutabri. 2012. Information Systems Analysis. Andy. Yogyakarta
Tjiptono, F. 2004. Services Management, Yogyakarta: Andi.
Tjiptono, F. 2008. Marketing Strategy. Yogyakarta: Andi.
Umar, H. 2008. Marketing Research and Consumer Behavior, Jakarta: PT Gramedia Pustaka
Wibisono, D. 2003. Business Research. Jakarta: Gramedia Pustaka Utama.
Zeithaml, V. A., A. Parasuraman, and Leonard L. Berry. 1990. Delivering Quality Services. New York: Free Press.
