Vol. 2 No. 2 (2024): April

Azzam, Ahmed A. A. (2020). Job rotation for security leaders and its impact on the morale of workers in the security services affiliated with the Palestinian Ministry of Interior - Gaza Strip, Master’s thesis in Business Administration, Islamic University - Gaza.

Al-Attar, F. H. & Al-Mamouri, O. H. A. (2021). The effect of marketing Ambidexterity on improving service quality An analytical study of the opinions of a sample of workers at Al Kafil Specialist Hospital in the holy Karbala Governorate, Iraqi Journal of Administrative Sciences, 17(69), 90-118.

Alfuqaha, O. A. (2020). Job rotation approach in nursing profession, Scandinavian Journal of Caring Sciences, 35, 659-667.

Al-Tarisi, M. A. (2021). Impact of Job Rotation Dimensions on Employee Satisfaction in Public Organizations: A Field Study on Administrative Staff in Health Sector in Riyadh, Shaqra University Journal of Humanities and Administrative Sciences, (15), 134-115.

Ahlam, D. (2014). The role of using waiting queue models in improving the quality of health services A case study of the Public Institution for Neighborhood Health in Biskra, Algeria, Master’s thesis, Faculty of Economic Sciences, Mohamed Kheidar University, Biskra.

Arta, D. N. C. & Harmadi, A. & Anantadjaya, S. PD. & Bakar, A. & Fitriani, T. (2023). Job satisfaction and job rotation systems implementation for company employees, Journal Ekonomi, 12(1), 1256-1263.

Ambarwati, T. & Wardhana, E. T. D. R. W. & Wardoyo, C. & Churiyah, M. & Jihadi, M. (2023). The role of compensation, job rotation, employee engagement and employees performance of SMES, Intern. Journal of Profess. Bus. Review, 8(7), 1-14.

Allwood, J. M. & Lee, W. L. (2004). The impact of job rotation on problem solving skills, International Journal of Production Research, 42(5), 865-881.

Barzouk, M. B. M. (2021). The Practicing Degree of Job Rotation of Governmental Schools’ Principals at the Directorates of Education in the Northern Governorates and its Relationship with the Excellence Management from Administrators’ point of view, Master's thesis in educational administration and supervision, Al-Quds Open University.

Cherotich, S. & Rop, W. & Bett, A. (2021). The Relationship between Job Rotation and Employee Performance in Level-Four Hospitals within the South-Rift region in Kenya, International Journal of Scientific and Research Publications, 11(9), 139-145.

Casad, S. (2012). Implications of Job Rotation Literature for Performance Improvement Practitioners, Wiley Online Library, 27-41.

Daway, J. M. (2010). Using a checklist to determine the size of the gap in health services: an applied study in the Baghdad Health Department - Al-Karkh, Journal of the Baghdad University College of Economic Sciences, (23), 165-185.

Etzel, M.J., and Walker, B.J., Stanton, W.J (2001), Marketing, 12th ed., Mc Grew-Hill.

Hamid, T. M. (2022). The impact of electronic banking operations on the quality of banking service with special reference to the Trans-Iraq Investment Bank, Alturath University Journal, (32), 214-233.

Harbani, I. & Hidayat, T. & Fauzi, A. (2022). Job enrichment, job enlargement, job rotation, dan job satisfaction (suatu kajian literatur review ilmu manajemen sumber daya manusia, https://greenpub.org/JIM, 1(1), 243-250.

Ho, W. H. & Chang, C. S. & Shih, Y. L. & Liang, R. D. (2009). Effects of job rotation and role stress among nurses on job satisfaction and organizational commitment, BMC Health Services Research, 9(8), 1-10.

Kaymaz, K. (2010). The Effects of Job Rotation Practices on Motivation: A Research on Managers in the Automotive Organizations, Business and Economics Research Journal, 1(3), 69-85.

Lovelock, Christopher, (2003), service Marketing, 3th Ed, Prentice-Hall, New York, USA.

Prasetyanto, H. O. & Windijarto & Suaedi, F. (2020). Development of Job Rotation Model for Performance Improvement of Employees of East Java I Regional Office of Directorate General of Customs and Excise: Pengembangan Model Mutasi Pegawai untuk Peningkatan Kinerja Pegawai pada Kantor Wilayah Direktorat Jenderal Bea dan Cukai Jawa Timur I. Sekolah Pascasarjana Universitas Airlangga, Airlangga Development Journal, 1-23.

Muhammad, I. T. & Saeed, H. M. (2020). Risk management and its reflection on the quality of municipal service: an exploratory study of the opinions of a sample of employees in the Salah al-Din Sewer District, Tikrit University - College of Administration and Economics, Tikrit Journal of Administrative and Economic Sciences, 16(51), 374-388.

Munhurrun, P. R. & Lukea, B. & Soolakshna D. & Naidoo, P. (2010). Service Quality in the Public Service, International Journal of Management and Marketing Research, 3(1), 37-50.

Pakurar, M.& Hossam, H. & Janos, N. & Jozsef, P. & Judit, O. (2019). The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector, Sustainability 2019, 11, 1113; doi:10.3390 /su11041113 www.mdpi.com/journal/sustainability

Qureshi, M. M.& Malik H. M. (2016). An Analysis of Customer Services Quality on Basis of Customer Appearance: Evidence from Continental Restaurant Sector of Bahawalpur, Pakistan, Journal of Marketing and Consumer Research, 26, www.iiste.org.

Ramya, N. & Kowsalya, A. & Dharanipriya, K. (2019). Service Quality And Its Dimensions, EPRA International Journal of Research and Development (IJRD), 4(2), 38-41.

Saravani, S. R. & Abbasi, B. (2013). investigating the influence of job rotation on performance by considering skill variation and job satisfaction of bank employees, Technical Gazette, 20(3), 473-478.

Sekaran, Uma & Bougie, Roger, (2016), "Research methods for business a skill-building approach", (7th ed.), John Wiley & Sons Ltd., United Kingdom.

Shahiri, H. & Husin, K. A. & Khain, W. C. (2023). The effect of job rotation in a fixed wage setting model, Sage journal, 1-12. https:// journals.sagepub.com/doi/full/10.1177/21582440231153846

Sulaiman, A. A. (2019), The effectiveness of job rotation in promoting organizational citizenship behavior: analytical descriptive study in Alrefaei Public Hospital, Dhi-qar province-Iiraq, International Journal of Research in Social Sciences and Humanities, 9(2), 101-113.

Suleman, A. R & Bingab, B. B. B & Boakye, K. O. & Mensah, R. S. (2022). Job RotationPracticesand Employees Performance: Do Job Satisfaction and OrganizationalCommitment Matter? SEISENSE Business Review, 2(1), 13-27.

Sutrisno & Leuhery, F. & Sose, A. T. & Tuasela, A. & Manda, D. (2023). literature review: implementation of job satisfaction and job rotation systems for company employee’s literature review: penerapan sistem job satisfaction dan job rotation pada karyawan perusahaan, Journal of Economic, Business and Accounting, 6(2), 1140-1153.

Yusof, M. A. M. & Zainudin, M. Z. & Rawi, A. H. M. & Isa, M. F. M. (2023). Impact of job rotation on employee performance through job satisfaction in the public civil service Melaka, Journal of Human Capital Development (JHCD), 16(1), 1-11.