SUPPLY CHAIN MANAGEMENT INFORMATION SYSTEM IN RESTAURANT BUSINESS: ANALYSIS AND CASE STUDY IN PANGKEP REGENCY SOUTH SULAWESI
Main Article Content
Wiwiek Hidayati
Megawati Megawati
Wahyuni Zam
Seniorita Seniorita
Supply Chain Management (SCM) has evolved into a fundamental element of modern business strategy, extending beyond the manufacturing sector to encompass the service and retail industries. SCM involves the application of management science and practice throughout the supply chain, aimed at achieving competitive advantage amid intense industry competition. In an increasingly digitalized business landscape, SCM is no longer focused solely on the physical movement of products and financial flows. This study aims to analyze and understand the life experiences of owners and managers of micro, small, and medium enterprises (MSMEs) restaurants in Pangkep Regency related to supply chain management and adopting supply chain management information systems (SCMIS). The background of the study reveals a gap between the 'Sollen' of efficient SCMIS and the 'Sein' of MSME restaurants, which still face various operational and financial challenges due to limited technology and manual processes. This study identifies the need for an in-depth understanding of the challenges and opportunities for adopting SCMIS from the subjective perspective of MSME actors. This study used a qualitative approach, descriptive phenomenological design, and Interpretative Phenomenological Analysis (IPA) data analysis with Saldana coding techniques supported by NVivo software; this study involved 20 informants from MSME restaurants in Pangkep Regency. The research findings present themes that emerge from the informants' experiences and are visualized in a flow relationship framework. The main contribution of this study lies in providing a rich and nuanced understanding of the dynamics of technology adoption in the context of MSME restaurants, which can be the basis for practical recommendations and the development of more relevant policies.
A. Giorgi, “Descriptive phenomenological method in psychology,” Wikipedia, the free encyclopedia, May 2025, doi: 10.1177/0022167800403005.
A. Ramadhani, R. Nengsih, G. Ardana, and A. Yonatada, “Challenges in Supply Chain Management for MSMEs in Maintaining Financial Stability in the Digital Era,” The 5th International Conference on Information Technology and Security, Dec. 2024.
Anonymous, “Comprehensive Guide on Restaurant Supply Chain Management _ Food Market Hub Blog,” 2025, Accessed: May 20, 2025. [Online]. Available: https://www.foodmarkethub.com/blog/comprehensive-guide-on-restaurant-supply-chain-managemen
Anonymous, “Phenomenology - Qualitative study design - LibGuides at Deakin University,” May 2025, Accessed: May 20, 2025. [Online]. Available: https://deakin.libguides.com/qualitative-study-designs/phenomenology
Anonymous, “Restaurant Supply Chain Management_ Strategies That Work”, Accessed: May 20, 2025. [Online]. Available: https://www.chowbus.com/blog/restaurant-supply-chain-management
Business School, “What is Resource-Based View (RBV)_ _ From A Business Professor - YouTube.”
D. A. P. D. A. Himawan N.E, “Adoption of E-Commerce In Small And Medium-Sized Enterprises In Bogor District,” International Journal of Science Technology & Managemen, 2024, Accessed: May 20, 2025. [Online]. Available: http://ijstm.inarah.co.id
E. Ernawati, “Model Pengembangan Inovasi Berbasis Jaringan Rantai Pasok dan Kapabilitas Organisasi Pembelajaran (Studi Kasus Industri Pangan Lokal),” Bogor, Sekolah Bisnis, Institut Pertanian Bogor, 2021.
E. M. Rogers and E. M. Rogers, “Diffusion of Innovation (DOI) Seminal references Major constructs,” Theory Picker-Theories, 2024. [Online]. Available: https://www.orau.gov/hsc/theorypicker/doi.html
J. Sanderson, C. Lonsdale, R. Mannion, and T. Matharu, “Towards a framework for enhancing procurement and supply chain management practice in the NHS: lessons for managers and clinicians from a synthesis of the theoretical and empirical literature,” Health Services and Delivery Research, vol. 3, no. 18, pp. 1–134, Apr. 2015, doi: 10.3310/hsdr03180.
J. Y. L. Thong, “An integrated model of information systems adoption in small businesses,” Journal of Management Information Systems, vol. 15, no. 4, pp. 187–214, 1999.
M. M. Arief, “Pengaruh Perkembangan UMKM Terhadap Pertumbuhan Ekonomi Kab. Pangkep,” Makassar, 2021.
NVIVO, “NVivo_ Leading Qualitative Data Analysis Software _ Lumivero,” NVivo: Leading Qualitative Data Analysis Software, 2025, Accessed: May 20, 2025. [Online]. Available: https://lumivero.com/products/nvivo/
P. Ellis, “The language of research (part 8): phenomenological research,” Tunbridge Wells, 2016. Accessed: May 20, 2025. [Online]. Available: http://plato.stanford.edu/archives/
P. Samaranayake, “A conceptual framework for supply chain management: A structural integration,” Supply Chain Management, vol. 10, no. 1, pp. 47–59, 2005, doi: 10.1108/13598540510578379.
R. A. Komakech, T. O. Ombati, R. W. Kikwatha, and M. G. Wainaina, “Resource-based view theory and its applications in supply chain management: A systematic literature review,” Management Science Letters, vol. 15, no. 4, pp. 261–272, 2025, doi: 10.5267/j.msl.2024.6.004.
S. Mcleod, “Interpretative Phenomenological Analysis (IPA), simplypsychology.org/interpretative-phenomenological-analysis.html,” Dec. 2024. Accessed: May 20, 2025. [Online]. Available: https://www.simplypsychology.org/interpretative-phenomenological-analysis.html
W. B. Bekele and F. Y. Ago, “Sample Size for Interview in Qualitative Research in Social Sciences: A Guide to Novice Researchers,” Research in Educational Policy and Management, vol. 4, no. 1, pp. 42–50, Sep. 2022, doi: 10.46303/repam.2022.3.