EMOTIONAL INTELLIGENCE, SELF-EFFICACY, AND EMPLOYEE LOYALTY AS PREDICTORS OF EMPLOYEE PERFORMANCE
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Abstract
This study examines the effects of emotional intelligence, self-efficacy, and employee loyalty on employee performance at CV Anugerah Bumi Semesta, an Indonesian company operating in the coffee export industry. The study addresses the competitive demands of the coffee export sector, which require employees to demonstrate effective emotional regulation, confidence in performing work-related tasks, and commitment to organizational objectives. The study employed a quantitative approach involving 103 employees selected using a saturated sampling technique. Data were analyzed using multiple linear regression with IBM SPSS Statistics 26. The results indicate that emotional intelligence has a positive and significant effect on employee performance, demonstrating that employees with better emotional regulation, self-motivation, empathy, and interpersonal skills tend to perform more effectively. Self-efficacy also has a positive and significant effect, indicating that employees with stronger confidence in their abilities are more persistent and capable of achieving work objectives. Employee loyalty has a positive and significant effect on employee performance and represents the largest contribution among the three predictors, followed by self-efficacy and emotional intelligence. Furthermore, emotional intelligence, self-efficacy, and employee loyalty simultaneously have a significant effect on employee performance. The coefficient of determination shows that these three variables explain 30.7% of the variation in employee performance, while 69.3% is explained by other factors. These findings highlight the importance of strengthening emotional intelligence, self-efficacy, and employee loyalty to enhance employee performance and organizational effectiveness.
Keywords:
Emotional Intelligence Self-Efficacy Employee Loyalty Employee Performance Coffee Export IndustryReferences
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